List of frequently asked questions

Check the most common user questions in this list

foodeo-google-reviews
frequently asked questions software pos

Can we help you with something?

Remember, if you need help from our experts or personalized attention, you can contact us
Foodeo help contact

Getting Started

To get started with FOODEO, you first need to subscribe. On the pricing page, you can see the plans we offer and click "START" on your desired plan. In less than 48 hours, you will receive a welcome email with your access credentials.

Although one of the most important features is that the software is very easy to use, Foodeo offers you personalized 24/7 support. We also provide free training so you can start using the program immediately. In addition, our Academy has plenty of guides and tutorials.

Before subscribing to the software

It is not easy to find a POS for hospitality in a physical store, as these devices are not for the general public, so you will have to look for a store specialized in hospitality hardware.

If you don't want to bother looking for a physical store, you can order through an online store like Foodeo's. The advantage of an online store is that prices are usually more competitive and the order is delivered directly to your home or restaurant.

Our POS systems come with Windows 11 pre-installed, so you can start working with your hospitality software in just a few minutes.

If you are thinking about buying a printer, you have probably wondered what type of printer to buy. There are different types of printers on the market, such as WIFI, Ethernet, or USB printers, and there are also printers that print tickets in different sizes. Among all these, we recommend WIFI and USB or NETWORK printers with 80mm ticket size and a speed of 200mm/s.

The main difference between a WIFI printer and a USB or NETWORK printer is that the WIFI printer can be used remotely without cable installation, as long as there is WIFI coverage.

This allows you to have more mobility and place it wherever you want. Also, if you need a printer at the bar and another in the kitchen, sometimes the easiest way is to set up a WIFI printer in the kitchen.

The other difference is the price; WIFI printers are usually a bit more expensive than USB printers. If you are not sure which one to choose, it is best to get a WIFI printer, as these can also be connected via USB.

The advantage of a USB or NETWORK printer is that it is easier to install and less prone to errors, as WIFI coverage is not required.

Of course, you can use your hardware with us as long as you meet the following conditions:

  • The computer or POS must have a Windows 10 or higher operating system: If you have a computer with an older operating system, you will need to update it, as for security and compatibility reasons we only allow Windows 10 or higher.
  • The order devices must be Android or iOS: You can use any Android or iOS device, whether it's a tablet or a smartphone. For Android devices, we recommend Android 7 or higher, as earlier versions may cause problems.

If you already have the hardware and are not interested in spending more money to renew it, you can reuse your hardware with our program. Contact us if you have any questions.

Yes, you can change your plan at any time and we will adjust your subscription price accordingly.

Yes, it is possible to install it yourself, but you will always have the help of one of our agents.

Payments are made by direct debit to your account. Contact us to get started.

Within a maximum of 48 hours, your entire program will be set up. Usually, it takes less time.

Yes, to ensure quality service, support is included in any of our packages.

Foodeo uses the latest technological advances to provide a secure cloud system. We have several servers and a load balancer to ensure good performance at all times.